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Open Recommendations

Information Technology: Education Needs to Address Student Aid Modernization Weaknesses

GAO-23-105333
Oct 20, 2022
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14 Open Recommendations
Agency Affected Recommendation Status
Office of Federal Student Aid The Chief Operating Officer of FSA should ensure that, moving forward, the Next Gen program tracks and monitors all of its costs, including government labor costs. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Federal Student Aid The Chief Operating Officer of FSA should update FSA's cost estimation guidance for its acquisition programs to incorporate the best practices called for in GAO Cost Estimating and Assessment Guide. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Federal Student Aid The Chief Operating Officer of FSA should update the cost estimate for the Next Gen program to ensure it accounts for all costs and incorporates the best practices called for in GAO Cost Estimating and Assessment Guide. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Federal Student Aid The Chief Operating Officer of FSA should revise the schedule estimate for the Next Gen FSA program to incorporate the best practices called for in GAO Schedule Assessment Guide. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Federal Student Aid The Chief Operating Officer of FSA should ensure that the PPO project defines metrics for tracking the baseline requirements and the rationale for using the metrics. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Federal Student Aid The Chief Operating Officer of FSA should ensure that the PPO project documents how detailed requirements meet the business need for the project. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Technology Business Management: OMB and GSA Need to Strengthen Efforts to Lead Federal Adoption

GAO-22-104393
Sep 29, 2022
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7 Open Recommendations
Agency Affected Recommendation Status
Office of Management and Budget The Director of OMB should direct the Federal CIO to establish plans and time frames for government-wide TBM adoption that address the remaining elements of the taxonomy (third layer, fourth layer, and subcategories). (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Office of Federal Financial Management and Budget Review Division to work with GSA's TBM program management office to determine appropriate next steps for updating budget object classification codes to better align agencies' financial management systems with the TBM taxonomy. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to work with GSA to establish an approach for assessing the maturity of agencies' TBM implementation. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to require all agencies to complete and submit the TBM maturity model assessment tool to OMB and GSA. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to ensure that known limitations in the TBM data for fiscal year 2021 are publicly disclosed on the IT Dashboard. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to analyze inconsistencies in agency-reported TBM data to determine why agencies are reporting differences between their TBM and IT portfolio spending data. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Chief Information Officers: Private Sector Practices Can Inform Government Roles

GAO-22-104603
Sep 16, 2022
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3 Open Recommendations
Agency Affected Recommendation Status
Congress Congress should consider formalizing the Federal CIO position and establishing responsibilities and authorities for government-wide IT management. (Matter for Consideration 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to increase emphasis placed on shared collaboration between agency CIOs and other senior executives to accomplish agency-wide and government-wide goals. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to take steps to ensure that managerial skills, such as communication and program management skills, have an appropriate role in the hiring criteria for agency CIOs. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Courts: Action Needed to Improve IT Management and Establish a Chief Information Officer

GAO-22-105068
Jul 28, 2022
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18 Open Recommendations
Agency Affected Recommendation Status
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should conduct a strategic analysis to fully determine the agency's IT staffing needs. (Recommendation 1)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should fully identify and document all of the required knowledge and skills, including technical competencies, needed for the IT workforce. (Recommendation 2)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should regularly analyze the IT workforce to identify the staffing and competency needs of the overall IT workforce and any gaps the agency may have in those areas. (Recommendation 3)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. Specifically, the Director stated that AO had been considering organizational changes and intended to assess the effectiveness of AO's organizational structure. The assessment is expected to consider ways to ensure, among other things, proper oversight of IT personnel and workforce planning. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should develop specific strategies and plans to address gaps in IT competencies and staffing, after completing a strategic analysis of all of its IT competency and staffing needs. (Recommendation 4)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should develop and track metrics to monitor the effectiveness of the agency's recruitment and hiring efforts specifically for the IT workforce, including their effectiveness at addressing IT skill and staffing gaps, and require reporting to agency leadership on progress made in addressing skill and staffing gaps in the IT workforce. (Recommendation 5)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should adjust recruitment and hiring activities, as necessary, after establishing and tracking metrics to monitor the effectiveness of these activities at addressing skill and staffing gaps in the IT workforce. (Recommendation 6)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
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