Information Technology

Recent Reports

Information Technology: DHS Needs to Continue Addressing Critical Legacy Systems

GAO-23-106853

Published: May 31, 2023.

Publicly Released: May 31, 2023.

Electronic Health Records: VA Needs to Address Management Challenges with New System

GAO-23-106731

Published: May 18, 2023.

Publicly Released: May 18, 2023.

Information and Communications Technology: DOD Needs to Fully Implement Foundational Practices to Manage Supply Chain Risks

GAO-23-105612

Published: May 18, 2023.

Publicly Released: May 18, 2023.

Information Technology: Agencies Need to Continue Addressing Critical Legacy Systems

GAO-23-106821

Published: May 10, 2023.

Publicly Released: May 10, 2023.

Electronic Health Records: Challenges with VA's New System Call for Management Improvements

GAO-23-106785

Published: May 09, 2023.

Publicly Released: May 09, 2023.

Electronic Health Information Exchange: Use Has Increased, but Is Lower for Small and Rural Providers

GAO-23-105540

Published: Apr 21, 2023.

Publicly Released: Apr 21, 2023.

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Open Recommendations

Electronic Health Records: VA Needs to Address Management Challenges with New System

GAO-23-106731

May 18, 2023

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10 Open Recommendations

10 Priority

Agency Affected	Recommendation	Status
Department of Veterans Affairs	Priority Rec. The Secretary of VA should ensure that VA documents a VA-specific change management strategy to formalize its approach to drive user adoption. (Recommendation 1)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation.
Department of Veterans Affairs	Priority Rec. The Secretary of VA should ensure that the department's planned improvements to communication of system changes meet users' needs for the frequency of the updates provided. (Recommendation 2)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation.
Department of Veterans Affairs	Priority Rec. The Secretary of VA should take steps to improve change readiness scores prior to future system deployments. (Recommendation 3)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation.
Department of Veterans Affairs	Priority Rec. The Secretary of VA should ensure steps taken by the EHRM program and Oracle Cerner to increase workforce skills and competencies through improved training and related change management activities have been effective. (Recommendation 4)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation.
Department of Veterans Affairs	Priority Rec. The Secretary of VA should address users' barriers to change, by ensuring planned completion of all actions identified in the Secretary's Strategic Review. (Recommendation 5)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation.
Department of Veterans Affairs	Priority Rec. The Secretary of VA should develop a plan, including a timeline, for establishing (1) targets for measuring the adoption of changes and (2) metrics and targets to measure the resulting outcomes of the change. (Recommendation 6)	Open VA stated that it concurred with this recommendation. We are awaiting additional information about the department's actions in response to this recommendation

Information and Communications Technology: DOD Needs to Fully Implement Foundational Practices to Manage Supply Chain Risks

GAO-23-105612

May 18, 2023

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3 Open Recommendations

Agency Affected	Recommendation	Status
Department of Defense	The Secretary of Defense should direct the DOD CIO to commit to a time frame to fully implement an agency-wide ICT SCRM strategy, including how the department will assess, respond to, or monitor ICT supply chain risks across the life cycle of ICT products and services. (Recommendation 1)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should direct the Undersecretary of Defense for Acquisition and Sustainment and the DOD CIO to commit to a time frame to fully implement a process to conduct SCRM reviews of potential suppliers. (Recommendation 2)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should direct the Undersecretary of Defense for Acquisition and Sustainment and the DOD CIO to commit to a time frame to fully implement organizational counterfeit detection procedures for products prior to deployment. In doing so, the department should take into consideration the results of its pilot efforts of applicable tools. (Recommendation 3)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Software Acquisition: Additional Actions Needed to Help DOD Implement Future Modernization Efforts

GAO-23-105611

Apr 05, 2023

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7 Open Recommendations

Agency Affected	Recommendation	Status
Department of Defense	The Secretary of Defense should ensure that, as the Software Modernization SSG and other relevant entities develop performance measures for future software modernization efforts, these measures incorporate GAO's key attributes of successful performance measures, to the extent appropriate, to track progress towards achieving agency goals. (Recommendation 1)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should direct the USD(A&S), USD(R&E), and DOD CIO to identify the resources needed, such as staffing and funding, to lead DOD's software acquisition and development reform efforts, and to address any related deficiencies these officials identify. (Recommendation 2)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should fully identify roles and responsibilities for leaders throughout the department for carrying out reforms included in key software strategies. (Recommendation 3)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should ensure the USD(A&S), USD(R&E), and DOD CIO finalize an implementation plan that includes key milestones and deliverables to track progress on implementing the Software Modernization Strategy. (Recommendation 4)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should ensure the USD(R&E) finalizes an implementation plan that includes key milestones and deliverables to track progress on implementing the Software Science and Technology Strategy. (Recommendation 5)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Defense	The Secretary of Defense should direct the USD(A&S), USD(R&E), and DOD CIO to establish processes to collect the data necessary to effectively measure progress against outcome-oriented goals related to software modernization efforts. (Recommendation 6)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

IT Management: VA Needs to Improve CIO Oversight of Procurements

GAO-23-105719

Mar 30, 2023

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1 Open Recommendations

Agency Affected	Recommendation	Status
Department of Veterans Affairs	The Secretary of VA should direct the Chief Information Officer and Chief Acquisition Officer to implement automated controls into relevant contracting systems to help ensure that IT and IT-related assets and activities are appropriately identified for VA's FITARA approval process. (Recommendation 1)	Open When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.