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Human Capital

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Open Recommendations

Social Security Administration: Actions Needed to Address IT Acquisition Workforce Challenges
GAO-25-107437
Sep 15, 2025
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3 Open Recommendations
Agency Affected Recommendation Status
Social Security Administration The SSA Commissioner should ensure that the Senior Procurement Executive assesses and documents IT contracting officers' staffing needs based on quality workload information, such as the quantity and complexity of individual workloads. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Social Security Administration The SSA Commissioner should ensure that the Senior Procurement Executive develops and implements a training plan that addresses acquisitions-related competency gaps identified for IT contracting officers. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Social Security Administration The SSA Commissioner should ensure that the Chief Information Officer assesses and documents IT contracting officer's representatives' staffing needs based on quality workload information, such as the quantity and complexity of individual workloads. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Cyber Workforce: Actions Needed to Improve Size and Cost Data
GAO-25-107405
Sep 04, 2025
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4 Open Recommendations
Agency Affected Recommendation Status
Office of the National Cyber Director The National Cyber Director, in collaboration with OMB and other federal agencies as appropriate, should expeditiously take steps to address gaps in cyber workforce size and cost data used by agency-level CIOs and CHCOs. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of the National Cyber Director The National Cyber Director, in collaboration with OMB and other federal agencies as appropriate, should expeditiously take steps to address the lack of documented quality assurance processes in cyber workforce data used by agency-level CIOs and CHCOs. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of the National Cyber Director The National Cyber Director, in collaboration with OMB and other federal agencies as appropriate, should expeditiously take steps to address variances in identifying cyber personnel in cyber workforce data used by agency-level CIOs and CHCOs. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of the National Cyber Director The National Cyber Director, in collaboration with OMB and other entities as appropriate, should direct federal agencies to assess the effectiveness of agency-specific cyber workforce initiatives using costs, benefits, performance, and other relevant metrics. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Federal Workforce: Selected Agencies Need to Improve Employee Name Change Process
GAO-25-107045
Aug 14, 2025
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6 Open Recommendations
Agency Affected Recommendation Status
Department of Veterans Affairs The Secretary of Veterans Affairs should develop comprehensive documentation that clearly guides employees through all steps of the name change process. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Social Security Administration The Commissioner of Social Security should develop comprehensive documentation that clearly guides employees through all steps of the name change process. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Veterans Affairs The Secretary of Veterans Affairs should create a specific mechanism for collecting employee feedback to improve employees' experiences with the whole name change process. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Internal Revenue Service The Commissioner of Internal Revenue should create a specific mechanism for collecting employee feedback to improve employees' experiences with the whole name change process. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Social Security Administration The Commissioner of Social Security should create a specific mechanism for collecting employee feedback to improve employees' experiences with the whole name change process. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of State The Secretary of State should create a specific mechanism for collecting employee feedback to improve employees' experiences with the whole name change process. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Federal Customer Experience: OMB Can Better Assess the Improvement Efforts of High Impact Service Providers
GAO-25-107652
Jul 28, 2025
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1 Open Recommendations
Agency Affected Recommendation Status
Office of Management and Budget The Director of OMB should, in consultation with federal agencies, establish goals for federal customer experience and service delivery activities. These should include quantitative targets and time frames for the expected level of improvements, and related performance measures. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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