Replacing Post Offices With Alternative Services: A Debated but Unresolved Issue
Highlights
In response to a congressional request, GAO conducted a study of the possible savings and effects on services that would result from systematically closing and consolidating inefficient post offices and replacing them with contractor-operated stations, rural route extensions, and other alternative services. Specifically, GAO was asked to: (1) estimate the savings involved in closing inefficient post offices and replacing them with lower cost alternative services, and provide examples of inefficient post offices currently in operation; (2) survey the opinions of postal customers who have recently had their post offices replaced with alternative mail services; and (3) assess the efficiency and effectiveness of the current post office closing/consolidation process, including a review of the Service's use of the specific reorganization approach known as area planning.
Recommendations
Recommendations for Executive Action
| Agency Affected Sort descending | Recommendation | Status |
|---|---|---|
| United States Postal Service | The Postmaster General should work with the Postal Rate Commission to develop efficient investigation and analysis standards. |
The age of the recommendation makes it impossible to comment on the recommendation's current validity without field work. The staff will not be available for such work.
|
| United States Postal Service | The Postmaster General should periodically determine the level of costs associated with the replacement process to enhance management control. |
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
|
| United States Postal Service | The Postmaster General should remove the emphasis on requiring either a postmaster vacancy or a loss of quarters before a post office can be actively considered for replacement to encourage a wider application of replacement efforts. |
Congress has prohibited any change in Post Office closing policies and procedures.
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| United States Postal Service | The Postmaster General should require Service management to formally post a replacement proposal, formally advertise a vacancy for the postmaster, or establish a new facility within a specific timeframe after initiation of suspension to discourage the extensive use of long suspension periods prior to the initiation of replacement actions. |
The age of the recommendation makes it impossible to comment on the recommendation's current validity without field work. The staff will not be available for such work.
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