ADA PARATRANSIT SERVICES: Survey of Public Transit Agency Officials on Services and Costs (GAO-13-18SP, November, 2012), an E-supplement to GAO-13-17

Read the Full Report: ADA PARATRANSIT SERVICES: Demand Has Increased, but Little is Known About Compliance (GAO-13-17).


This document presents the results of GAO's survey of transit agency officials that had been identified as possibly providing ADA paratransit service. In order to learn about transit agencies' experiences with and perspectives on costs related to and provision of ADA paratransit service, we conducted a web-based survey of a stratified random sample of 145 transit agencies. These survey results can be generalized to the entire population of 546 agencies that provide demand-response service and are presented as estimates with 95 percent confidence intervals within plus or minus 10 percentage points, unless otherwise noted. Of the 145 transit agencies we surveyed, we obtained a 77 percent response rate.

In this e-supplement we present the survey questionnaire and results regarding responses related to general ADA paratransit service information, ADA paratransit services, ADA paratransit rider-eligibility process, ADA paratransit funding, ADA paratransit service challenges, and possible ADA paratransit service improvements. We do not include narratives provided in open-ended questions, due to some answers possibly revealing respondents' identity based on the content provided.

A more detailed discussion of our scope and methodology is contained in our report "ADA Paratransit Services: Demand Has Increased, but Little is Known About Compliance," GAO-13-17 (Washington, D.C.: November 2012). We administered the survey from May 2012 through July 2012 in accordance with generally accepted government auditing standards.


Page Name Questionnaire Results
Introduction View View
Instructions View View
General ADA Paratransit Service Information View View
ADA Paratransit Services View View
ADA Paratransit Services (Question 6 Continued) View View
ADA Paratransit Rider Eligibility Process View View
ADA Paratransit Funding View View
ADA Paratransit Service Challenges View View
Possible ADA Paratransit Service Improvements View View
Contact Information View View
Questionnaire Completion View View


David Wise, or (202) 512-2834



This is a work of the U.S. government and is not subject to copyright protection in the United States. The published product may be reproduced and distributed in its entirety without further permission from GAO. However, because this work may contain copyrighted images or other material, permission from the copyright holder may be necessary if you wish to reproduce this material separately.