Telecommunications: Overview of the Cramming Problem

T-RCED-00-28 Published: Oct 25, 1999. Publicly Released: Oct 25, 1999.
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Pursuant to a congressional request, GAO discussed Internet-related cramming, which is the inclusion of unauthorized, misleading, or deceptive charges on a consumer's telephone bill, focusing on: (1) the extent of cramming complaints; (2) state and federal regulatory initiatives to protect consumers from cramming; and (3) state and federal enforcement actions against companies engaged in cramming.

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