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Open Recommendations

Spectrum Management: Agencies Should Strengthen Collaborative Mechanisms and Processes to Address Potential Interference

GAO-21-474
Jul 19, 2021
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11 Open Recommendations
Agency Affected Recommendation Status
Federal Communications Commission The Chair of FCC should establish clearly defined and agreed-upon processes for making decisions on spectrum-management activities that involve other agencies, particularly when consensus cannot be reached, in consultation with NTIA and—as appropriate—State. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chair of FCC should clarify and further identify shared goals or outcomes for spectrum-management activities that involve collaboration and ways to monitor and track progress, in consultation with NTIA and—as appropriate—State. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chair of FCC should update the FCC-NTIA MOU to address identified gaps (such as the lack of clearly defined goals and agreed-upon processes for making decisions) and develop a means to continually monitor and update this agreement, in consultation with NTIA. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chair of FCC should request that State initiate a review of the <i>General Guidance Document</i>—in consultation with FCC, NTIA, and other relevant participants—and update and develop a means to continually monitor and update this document. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chair of FCC should establish procedures to help guide the design (including selection of acceptable assumptions and methodologies) of spectrum-sharing and potential-interference studies intended as U.S. contributions to WRC technical meetings, in consultation with NTIA, State, and other federal participants of the U.S. technical preparatory process. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Telecommunications and Information Administration The NTIA Administrator should establish clearly defined and agreed-upon processes for making decisions on spectrum-management activities that involve other agencies, particularly when consensus cannot be reached, in consultation with FCC and—as appropriate—State. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Broadband: FCC Should Analyze Small Business Speed Needs

GAO-21-494
Jul 08, 2021
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1 Open Recommendations
Agency Affected Recommendation Status
Federal Communications Commission We are recommending that the Chair of FCC solicit input from stakeholders and conduct analysis of small businesses broadband speed needs and incorporate the results of this analysis into its determination of the benchmark for broadband. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Telecommunications: FCC Assisted in Hurricane Maria Network Restoration, but a Clarified Disaster Response Role and Enhanced Communication Are Needed

GAO-21-297
Jun 01, 2021
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2 Open Recommendations
Agency Affected Recommendation Status
Department of Homeland Security The Secretary of Homeland Security, in consultation with FCC, should update Emergency Support Function #2 to list specific roles and responsibilities for FCC, including identifying new or evolving technologies that could assist disaster response efforts and supporting training or exercises on the appropriate use of such technologies prior to disasters. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chair of FCC should enhance the transparency and accountability of FCC's operations by publicly reporting on the actions and findings of its Hurricane Recovery Task Force and determine if any changes in policy are needed to ensure FCC has transparent operations for any future disaster-related task forces. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Telecommunications: FCC Has Implemented the Lifeline National Verifier but Should Improve Consumer Awareness and Experience

GAO-21-235
Jan 28, 2021
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6 Open Recommendations
Agency Affected Recommendation Status
Federal Communications Commission The Chairman of FCC should develop and implement a plan to educate eligible consumers about the Lifeline program and Verifier requirements that aligns with key practices for consumer education planning. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chairman of FCC should provide tribal organizations with targeted information and tools, such as access to the Verifier, that equip them to assist residents of tribal lands with their Verifier applications. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chairman of FCC should identify and use performance measures to track the Verifier's progress in delivering value to consumers. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chairman of FCC should ensure that it has quality information on consumers' experience with the Verifier's manual review process, and should use that information to improve the consumer experience to meet the Verifier's goals. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chairman of FCC should ensure that the Verifier's online application and support website align with characteristics for leading federal website design, including that they are accurate, clear, understandable, easy to use, and contain a mechanism for users to provide feedback. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Communications Commission The Chairman of FCC should convert the Verifier's online application, checklifeline.org, to a ".gov" domain. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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