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Social Security Administration: SSA's Letters to the Public Remain Difficult to Understand

T-HEHS-00-205 Published: Sep 26, 2000. Publicly Released: Sep 26, 2000.
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Highlights

Pursuant to a congressional request, GAO discussed the letters the Social Security Administration (SSA) sends to the public, focusing on: (1) awarding Social Security benefits; (2) adjusting Social Security benefits; (3) awarding Supplemental Security Income (SSI) Program, benefits; and (4) adjusting SSI benefits.

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Government Operations
Customer serviceEligibility determinationsIncome maintenance programsSocial security benefitsWritten communicationSupplemental security incomeComputer systemsPerformance measuresOverpaymentsPerformance plans