IRS Management: Business and Systems Modernization Pose Challenges
T-GGD/AIMD-99-138
Published: Apr 15, 1999. Publicly Released: Apr 15, 1999.
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Highlights
Pursuant to a congressional request, GAO discussed the management challenges facing the Internal Revenue Service (IRS) and its progress in implementing its new restructuring initiative.
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Topics
Computer fraudCustomer serviceEmployee incentivesFederal agency reorganizationInternal controlsPerformance appraisalPerformance measuresStrategic information systems planningSystems designTax administration systems