IRS Modernization: Business Practice, Performance Management, and Information Technology Challenges

T-GGD/AIMD-00-144 Published: Apr 10, 2000. Publicly Released: Apr 10, 2000.
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Highlights

Pursuant to a congressional request, GAO discussed the Internal Revenue Service's (IRS) modernization efforts, focusing on the business practice, performance management, and information technology challenges IRS faces.

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Topics
Information Technology
Customer serviceFederal agency reorganizationInformation resources managementPerformance managementPerformance measuresStrategic information systems planningSystems conversionsSystems designTax administration systemsTaxpayersVoluntary compliance