Human Capital: Design, Implementation, and Evaluation of Training at Selected Agencies

GAO discussed efforts to improve federal agencies' human capital management, focusing on: (1) how high-performing organizations approach the design and implementation of their training and development programs; and (2) the design, implementation, and evaluation of training and development programs at the Defense Finance and Accounting Service (DFAS), the Health Care Financing Administration (HCFA), the Immigration and Naturalization Service (INS), and the Department of State.