Shipper Rail Rates: Interstate Commerce Commission's Handling of Complaints

In response to a congressional request, GAO prepared a fact sheet on the major issues related to the Interstate Commerce Commission's (ICC) implementation of the Staggers Rail Act, specifically: (1) the current case-load-to-completion-time ratio; (2) the ratio of cases settled in favor of railroads over those settled in favor of shippers; (3) the total revenue gained and projected income from the current $500 filing fee; (4) the total administrative costs involved in processing a complaint; (5) the number of rate changes instituted in the last 4 years; and (6) the number of rate hearings that have been held in the last 4 years and the number of these that have been public.