Telecommunications: Update on State-Level Cramming Complaints and Enforcement Actions | U.S. GAO

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Highlights

Pursuant to a congressional request, GAO provided information from state and federal agencies on the number of cramming complaints nationwide, focusing on: (1) determining whether they were seeing an increase or decrease in cramming complaints during 1999; (2) learning whether they were taking additional actions to protect consumers from cramming; and (3) obtaining updated information about their enforcement actions against crammers during 1999.

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Telecommunications

Commercial lawConsumer protectionDefective pricingstate relationsFraudInternetTelecommunications industryTelephone servicesTelephonesCramming