Pursuant to a congressional request, GAO provided information on the World Bank's efforts to reform its employee grievance process, focusing on: (1) the Grievance Process Review Committee's principal findings and recommendations to make the system more fair and credible and steps the Bank plans to take to implement these recommendations; and (2) key issues that Bank management will face as it moves to implement these recommendations.
Recommendations for Executive Action
|International Bank for Reconstruction and Development (World Bank)||To help ensure that the Bank achieves its ultimate goal of restoring employee confidence in the grievance system, the U.S. Executive Director should work with other members of the Executive Directors' Personnel Committee to actively monitor Bank efforts to implement the new system developed by the Review Committee, assess its performance, and introduce additional refinements as needed.|
|International Bank for Reconstruction and Development (World Bank)||One critical element in helping to ensure the success of the reforms adopted by the Bank is the collection of meaningful data on whether these reforms have made the system more fair and credible. These measurement criteria have yet to be developed. To help assure that the Bank's goals are achieved, the U.S. Executive Director should work with other members of the Personnel Committee to ensure that the Bank develops indicators that will provide an adequate basis for judging the reforms' actual impact.|