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Defense Relocation Assistance: Service Information Systems Operating, but Not Yet Interactive

NSIAD-92-186 Published: Jun 05, 1992. Publicly Released: Jun 05, 1992.
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Highlights

Pursuant to a legislative requirement, GAO reviewed the Department of Defense's (DOD) progress in establishing an interactive computer information system for providing relocation assistance to help military service members and their families undergo permanent change-of-station moves.

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Defense In order to prevent further delay in the full implementation of the automated portion of the relocation assistance program, as required by the law, the Secretary of Defense should, upon receipt of the contractor's report, decide promptly on how best to provide an automated information system that has the capability for each relocation program to interact with all other relocation programs.
Closed – Implemented
DOD has selected DMDC (West) as project manager for developing the database system. The new system is well along in development and is to be circulated for comment beginning in November 1993. Training for users will begin in January 1994. Full implementation is expected in March 1994. Defense Manpower Data Center (West) is managing the database system which has now been fully implemented.
Department of Defense In order to prevent further delay in the full implementation of the automated portion of the relocation assistance program, as required by the law, the Secretary of Defense should require the services to implement the automated system developed as a result of that decision and stop other duplicative systems.
Closed – Implemented
DOD agreed to stop further development of individual service systems but will continue to provide relocation assistance through existing systems until the DOD-wide system is in place. This is expected to occur by March 1994. Defense Manpower Data Center (West) is managing the DOD-wide data system which has now been fully implemented.

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Topics

SoftwareDefense procurementEmployee transfersInformation systemsMilitary personnelRelocation allowancesResearch and developmentSource data automationMilitary forcesData automation