GAO reported on its review of the Army's Quality Deficiency Report (QDR) System, which is the Army's major initiative to identify and resolve deficiencies in fielded equipment. When a fielded item fails to perform as expected and the user suspects that the problem is quality-related, a report is submitted to the responsible commodity command for investigation and resolution.
Recommendations for Executive Action
|Department of the Army||1. To help ensure that defective items are available when needed to facilitate investigation of reported quality problems, the Secretary of the Army should direct Army personnel, at least on a test basis at selected Army installations, to retain the items in controlled storage space until authorized for release by the responsible commodity command.|
|Department of the Army||2. If the test proves cost-effective, the Secretary of the Army should have the recommended actions implemented Army-wide.|