Skip to Highlights
Highlights

GAO reported on its review of the Army's Quality Deficiency Report (QDR) System, which is the Army's major initiative to identify and resolve deficiencies in fielded equipment. When a fielded item fails to perform as expected and the user suspects that the problem is quality-related, a report is submitted to the responsible commodity command for investigation and resolution.

Skip to Recommendations

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of the Army 1. To help ensure that defective items are available when needed to facilitate investigation of reported quality problems, the Secretary of the Army should direct Army personnel, at least on a test basis at selected Army installations, to retain the items in controlled storage space until authorized for release by the responsible commodity command.
Closed - Implemented
The Army proposes to cure the problem of loss exhibits by requiring disposition instructions to be issued in 15 days rather than the prior 45 days. GAO found that, in many instances, even the 45-day limit was exceeded. If the 15-day limit is complied with, action may be effective in controlling lost exhibits. A review at some future date would be needed to determine this.
Department of the Army 2. If the test proves cost-effective, the Secretary of the Army should have the recommended actions implemented Army-wide.
Closed - Implemented
The Army proposes to cure the problem of loss exhibits by requiring disposition instructions to be issued in 15 days rather than the prior 45 days. GAO found that, in many instances, even the 45-day limit was exceeded. If the 15-day limit is complied with, action may be effective in controlling lost exhibits. A review at some future date will be needed to determine this.

Full Report