Pursuant to a congressional request, GAO: (1) reviewed the effectiveness of the Federal Aviation Administration's (FAA) approach to computer capacity management; and (2) identified how FAA could improve its practices to alleviate problems with existing systems.
Recommendations for Executive Action
|Federal Aviation Administration||1. The Administrator, FAA, should develop computer capacity management policies and procedures for air traffic control systems and the Common System. Those policies and procedures should require implementation of capacity management programs for each system, which include establishing performance objectives, measuring performance and resource utilization, analyzing and reporting capacity management data, projecting future work loads, proposing resources to meet future demands, and preparing capacity plans. In doing this, the Administrator, FAA, should place highest priority on implementing capacity management programs for systems that are most critical to aviation safety.|
|Federal Aviation Administration||2. The Administrator, FAA, should develop or obtain the capacity management expertise necessary to produce policies and procedures and administer capacity management programs. Those personnel should be skilled in performance management and capacity planning techniques, familiar with tools available to collect, analyze, and report data, and knowledgeable about the daily operations of the systems.|
|Federal Aviation Administration||3. The Administrator, FAA, should develop or acquire automated performance management and capacity planning tools for each system and consistently use them to assist in the uniform collection, analysis, and reporting of performance, utilization, and capacity data.|