Tax System Modernization: IRS' Challenge for the 21st Century
IMTEC-90-13
Published: Feb 08, 1990. Publicly Released: Mar 26, 1990.
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Highlights
Pursuant to a congressional request, GAO assessed the Internal Revenue Service's (IRS) progress in implementing its Tax System Modernization (TSM) Program to fully automate the tax processing system, focusing on: (1) the extent to which the program would meet its goal of improved service to taxpayers; and (2) whether individual system components had strategic plan guidance and measurable deliverables.
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Computer equipment managementexecutive relationsCost overrunsElectronic data processingInformation systemsLife cycle costsManagement information systemsSystems conversionsTax administration systemsBusiness systems modernization