Pursuant to a congressional request, GAO evaluated the Federal Aviation Administration's (FAA) efforts to implement its Voice Switching and Control System (VSCS), a computer-controlled voice system designed to significantly improve air traffic controllers' communications capabilities.
Recommendations for Executive Action
|Department of Transportation||1. The Secretary of Transportation should direct the Administrator, FAA, not to award the VSCS production contract until, at a minimum, the agency has: (1) the results of complete factory acceptance testing to ensure that prototypes meet system requirements; (2) an independent verification of the results of the contractors' testing, including an assessment of the system's performance under maximum work loads; and (3) an assessment of the operational suitability of the system.|
|Department of Transportation||2. To reduce the government's potential liability, the Secretary of Transportation should direct the Administrator, FAA, to explore possible changes in the Advanced Automation System (AAS) contract in order to lessen the possible adverse impact of VSCS delays.|