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Management of VA: Implementing Strategic Management Process Would Improve Service to Veterans

HRD-90-109 Published: Aug 31, 1990. Publicly Released: Aug 31, 1990.
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Highlights

GAO reviewed the Department of Veterans Affairs' (VA) use of strategic management processes, focusing on: (1) lessons VA learned from past department-wide strategic management processes; and (2) the development of a flexible secretarial-level strategic management process that VA could adapt.

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Topics

Veterans
General management reviewsPersonnel managementPlanningPlanning programming budgetingPrioritizingPublic administrationQuality assuranceStrategic planningVeterans benefitsVeterans