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Magnuson-Moss Warranty Act: FTC's and Better Business Bureau's Handling of Automobile Warranty Complaints

HRD-89-57 Published: Mar 14, 1989. Publicly Released: Mar 20, 1989.
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Highlights

In response to a congressional request, GAO provided information on how the Federal Trade Commission (FTC) and a nonprofit organization handled an individual's claims under an automobile manufacturer's written warranty.

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Full Report (16 pages)

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Topics

Business Regulation and Consumer Protection
Automobile industryCompensation claimsConsumer protectionLegal opinionsMotor vehicle repairsPrivate sectorWarrantiesDispute settlementsAutomobilesMotor vehicle standards