Image

Open Recommendations

Fair Lending: CFPB Needs to Assess the Impact of Recent Changes to Its Fair Lending Activities

GAO-21-393
Jun 07, 2021
Show
2 Open Recommendations
Agency Affected Recommendation Status
Consumer Financial Protection Bureau The Director of CFPB should collect and analyze information on the outcomes of its 2018–2019 fair lending reorganization and use that assessment to address any challenges or unintended consequences resulting from the change. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Financial Protection Bureau The Director of CFPB should develop and implement performance goals and measures specific to its efforts to supervise and enforce fair lending laws. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Consumer Privacy: Better Disclosures Needed on Information Sharing by Banks and Credit Unions

GAO-21-36
Nov 23, 2020
Show
1 Open Recommendations
Agency Affected Recommendation Status
Consumer Financial Protection Bureau The Director of CFPB, in consultation with the other federal financial regulators, should update the model privacy form and, in doing so, consider whether it is feasible to include more comprehensive information about third parties with whom financial institutions share consumer personal information. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Consumer Product Safety Commission: Actions Needed to Improve Processes for Addressing Product Defect Cases

GAO-21-56
Nov 19, 2020
Show
5 Open Recommendations
Agency Affected Recommendation Status
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should establish a policy or procedure that sets forth specific steps CPSC staff should take to manage timeliness for product defect cases with varying characteristics. As CPSC develops this policy or procedure, CPSC should consider whether updates or revisions are needed to existing timeliness goals to make them more useful for the purpose of managing the timeliness of cases with varying characteristics. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop and follow a documented policy or procedure for prioritizing resources based on case-specific factors, such as the potential risk to consumer safety associated with a product. This policy or procedure should include specific steps staff should take to prioritize resources to cases based on factors such as likelihood and severity of harm or number of injuries related to the product hazard. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop procedures for how compliance officers should determine how many recall effectiveness checks to assign to recalls based on risk factors, such as product volume and injuries. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should systematically track the global submission of recalling firms' monthly progress reports to better identify and address firms' noncompliance with the submission requirements and to improve CPSC's ability to monitor the status of product recalls. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should explore measures of recall effectiveness to use in addition to correction rate, which could provide for a more comprehensive assessment of the effectiveness of recalls. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Aviation Consumer Protection: Increased Transparency Could Help Build Confidence in DOT's Enforcement Approach

GAO-21-109
Oct 13, 2020
Show
2 Open Recommendations
Agency Affected Recommendation Status
Office of Aviation Consumer Protection The Assistant General Counsel should provide additional information on the process OACP uses to investigate potential consumer protection violations, to assess risk, and to pursue enforcement actions and establish a timeframe for doing so. Such transparency could be provided through the handbook that OACP is currently drafting or through other public means such as providing additional information on its website. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Aviation Consumer Protection The Assistant General Counsel should take steps to provide transparency and clarity into the results of OACP's enforcement of consume including investigations that do not result in a consent order. Such information could be aggregated data about cases, investigations, or warning letters. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO Contacts