Veterans' Benefits: Status of Claims Processing Initiative in VA's New York Regional Office

Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) restructuring of its claims processing system in its New York Regional Office, focusing on: (1) the differences between the prototype unit's operations and traditional VA claims processing operations; (2) VA assessment of the prototype unit's effectiveness and performance; and (3) VA plans for expanding the use of the prototype.