Managing for Results: Answers to Hearing Questions on Quality Management

Pursuant to a congressional request, GAO provided information on quality management in the federal government, focusing on: (1) whether a vigorous quality management program should be implemented in addition to the strategic planning framework mandated by the Government Performance and Results Act; (2) whether the Office of Management and Budget (OMB) has the necessary resources and institutional knowledge to implement a quality management initiative; (3) whether the National Partnership for Reinventing Government (NPR) initiative should be located in an agency like OMB; (4) whether there were other quality management programs that were initiated by previous administrations; (5) how information in agency strategic plans, annual performance plans, and performance reports can be used to identify and facilitate improvements in the quality processes; (6) whether agencies can successfully integrate total quality management and the Results Act to address management problems; (7) how Congress can best use agencies' strategic and performance plans to identify the degree to which agencies have implemented quality management; and (8) how the Results Act provides for employee involvement.