The Results Act: Observations on GSA's April 1997 Draft Strategic Plan

Pursuant to a congressional request, GAO reviewed the latest available version of the General Services Administration's (GSA) draft strategic plan, focusing on: (1) whether the draft plan complied with the Government Performance and Results Act; (2) whether GSA's key statutory authorities were reflected; (3) whether discussions about crosscutting functions and interagency involvement were included; (4) whether the draft plan addressed major management problems; and (5) GSA's capacity to provide reliable information about its operations and performance.