Quality Management: Survey of Federal Organizations

GGD-93-9BR Published: Oct 01, 1992. Publicly Released: Oct 06, 1992.

Highlights

Pursuant to a congressional request, GAO provided information on total quality management (TQM) in the federal government.

Full Report

Full Report (71 pages)

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Topics

Government Operations

Budget cutsFederal employeesEmployee trainingStaff utilizationLabor relationsSurveysTotal quality managementVeterans benefitsQuality improvementFederal facilities