Skip to main content

Lapse in Appropriations

Please note that a lapse in appropriations has caused GAO to shut down its operations. Therefore, GAO will not be able to publish reports or otherwise update this website until GAO resumes operations. In addition, the vast majority of GAO personnel are not permitted to work. Consequently, calls or emails to agency personnel may not be returned until GAO resumes operations. For details on how the bid protest process will be handled during the shutdown, please see the legal decisions page. For information related to the GAO Personnel Appeals Board (PAB), please see the PAB webpage.

U.S. Postal Service: Tracking Customer Satisfaction in a Competitive Environment

GGD-93-4 Published: Nov 12, 1992. Publicly Released: Nov 17, 1992.
Jump To:

Highlights

Pursuant to a congressional request, GAO evaluated the reliability of the U.S. Postal Service's Customer Satisfaction Index (CSI) survey and assessed the Postal Service's business practice of not publicly disclosing all CSI results.

Full Report

Full Report (36 pages)

Media Inquiries

Sarah Kaczmarek
Managing Director
Office of Public Affairs
media@gao.gov

Public Inquiries

Contact Us

Topics

Government Operations
Competitive advantageCustomer serviceEmployee incentivesGovernment information disseminationPostal serviceProprietary dataQuality assuranceReporting requirementsSurveysCustomer satisfaction