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Postal Service: Automation Is Restraining But Not Reducing Costs

GGD-92-58 Published: May 12, 1992. Publicly Released: May 12, 1992.
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Highlights

Pursuant to a congressional request, GAO reviewed U.S. Postal Service's (USPS) automation program, focusing on: (1) automation's effect on postal costs; and (2) the prospect for future cost reductions.

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Topics

Government Operations
Budget deficitCost controlFuture budget projectionsStaff utilizationLabor costsMail transportation operationsMechanizationOverhead costsPostal servicePostal service employees