Tax Administration: Timeliness and Accuracy of IRS' Telephone Assistance on Tax Questions
GGD-86-89FS
Published: Jun 18, 1986. Publicly Released: Jul 17, 1986.
Skip to Highlights
Highlights
Pursuant to a congressional request, GAO reviewed the timeliness and accuracy of the Internal Revenue Service's (IRS) Telephone Assistance Program during the 1986 tax season.
Full Report
Public Inquiries
Topics
Customer serviceIncome taxesMechanizationSurveysTax lawTax returnsTaxpayersTelephonesTax lawsTelephone lines