Observations on the General Services Administration's Fiscal Year 1999 Performance Report and Fiscal Year 2001 Performance Plan

GGD-00-148R Published: Jun 30, 2000. Publicly Released: Jun 01, 2004.
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Pursuant to a congressional request, GAO reviewed the General Services Administration's (GSA) fiscal year (FY) 1999 performance report and FY 2001 performance plan required by the Government Performance and Results Act of 1993 (GPRA).

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Recommendations for Executive Action

Agency Affected Recommendation Status
General Services Administration In light of the recent problems GSA has had with its security program and the potentially hostile environment in which the nation lives, the Administrator, GSA, should revisit GAO's previous recommendation and immediately develop security goals and measures that are more programmatic, that hold agency officials more accountable for results, and that allow GSA to determine if security strategies are working as intended.
Closed - Implemented
GSA has taken steps to address this recommendation. In its fiscal year 2000 GPRA performance report, GSA acknowledged the need for developing an improved performance measure related to building security. Also, in its fiscal year 2002 GPRA performance plan, GSA established two goals with related measures that were intended to help it better assess efforts to enhance the building security program. In addition, GSA's fiscal year 2000 plan discussed key building security issues in a separate section of the plan.
General Services Administration For the 2000 performance report, the Administrator, GSA, in order to fully respond to GPRA's implementing guidance, should: (1) provide reasonable assurance that performance information will be credible; (2) always provide reasonable explanations why certain goals were not met and provide plans, actions, and timeframes for achieving these goals; and (3) specifically discuss the effects of the FY 2000 performance on the estimated performance levels for FY 2001.
Closed - Implemented
GSA has taken steps to address this recommendation. In its fiscal year 2000 GPRA performance report, GSA more fully responded to GPRA's implementing guidance. Specifically, GSA has (1) more fully described its data sources and efforts to validate and verify performance data; (2) discussed for its unmet goals the reasons why the goals were not met or explained that it was analyzing data to determine the reasons and described for many goals the actions, plans, and timeframes for achieving the goals in the future; and (3) discussed for many goals the effects of fiscal year 2000 performance on estimated fiscal year 2001 performance, which generally involved discussions about fiscal year 2000 performance and what performance could be expected in fiscal year 2001.

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