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IT Dashboard: Agencies Are Managing Investment Risk, but Related Ratings Need to Be More Accurate and Available

GAO-14-64 Published: Dec 12, 2013. Publicly Released: Jan 13, 2014.
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What GAO Found

As of August 2013, the Chief Information Officers (CIO) at the eight selected agencies rated 198 of their 244 major information technology (IT) investments listed on the Federal IT Dashboard (Dashboard) as low risk or moderately low risk, 41 as medium risk, and 5 as high risk or moderately high risk. However, the total number of investments reported by these agencies has varied over time, which impacts the number of investments receiving CIO ratings. For example, Energy reclassified several of its supercomputer investments from IT to facilities and Commerce decided to reclassify its satellite ground system investments. Both decisions resulted in the removal of the investments from the Dashboard, even though the investments were clearly IT. In addition, the Office of Management and Budget (OMB) does not update the public version of the Dashboard as the President's budget request is being created. As a result, the public version of the Dashboard was not updated for 15 of the past 24 months, and so was not available as a tool for investment oversight and decision making.

Of the 80 investments reviewed, 53 of the CIO ratings were consistent with the investment risk, 20 were partially consistent, and 7 were inconsistent. While two agencies' CIO ratings were entirely consistent, other agencies' ratings were inconsistent for a variety of reasons, including delays in updating the Dashboard and how investment performance was tracked. For example, the Department of Justice downgraded an investment in July 2012, but the Dashboard was not updated to reflect this until April 2013. Further, the Social Security Administration resets investment cost and schedule performance baselines annually, an approach that increases the risk of undetected cost or schedule variances that will impact investment success.

Of the eight investments that were at highest risk in 2012, seven were reviewed by their agencies using tools such as TechStat sessions--evidence-based reviews intended to improve investment performance and other high-level reviews. Each of these resulted in action items intended to improve performance. The final investment was scheduled to have a TechStat, but instead, according to department officials, a decision was made to modify its program cost and schedule commitments to better reflect the investment's actual performance.

Why GAO Did This Study

OMB launched the Dashboard in June 2009 as a public Web site that reports performance for major IT investments--on which the federal government plans to invest over $38 billion in fiscal year 2014. The Dashboard is to provide transparency for these investments and to facilitate public monitoring of them. After its launch, OMB began using it to identify at-risk investments.

This report (1) characterizes the CIO ratings for selected federal agencies' IT investments as reported on the Dashboard over time, (2) determines the extent to which selected agencies' CIO ratings are consistent with investment risk, and (3) determines the extent to which selected agencies are addressing at-risk investments. GAO selected the eight agencies with the most reported major IT spending in fiscal year 2012 (excluding those GAO recently reviewed) and selected 10 investments at each agency. GAO reviewed the investments' documentation, compared it to the CIO ratings, and reviewed processes used for the highest-risk investments. GAO also interviewed appropriate officials.


GAO recommends that OMB make Dashboard information available independent of the budget process, and that agencies appropriately categorize IT investments and address identified weaknesses. OMB neither agreed nor disagreed. Six agencies generally agreed with the report or had no comments and two others did not agree, believing their categorizations were appropriate. GAO continues to believe its recommendations remain valid, as discussed.

Recommendations for Executive Action

Agency Affected Recommendation Status
Office of Management and Budget To better ensure that the Dashboard provides meaningful ratings and reliable investment data, the Director of OMB should direct the Federal CIO to make accessible regularly updated portions of the public version of the Dashboard (such as CIO ratings) independent of the annual budget process.
Closed – Implemented
Although the Office of Management and Budget (OMB) did not agree or disagree with our recommendation, OMB subsequently implemented this recommendation in November 2017. Specifically, OMB started posting public updates to the IT Dashboard during the fiscal year budget formulation process instead of waiting until after the release of the President's Budget. While pre-decisional information is still not published during this process, other data, such as CIO ratings, are updated and available to the public. By implementing this recommendation, OMB's IT Dashboard will be better able to facilitate transparency and oversight of the government's billions of dollars in IT investments.
Department of Commerce To better ensure that the Dashboard provides accurate ratings, the Secretary of Commerce should direct the department CIO to ensure that the department's investments are appropriately categorized in accordance with existing statutes and that major IT investments are included on the Dashboard.
Closed – Not Implemented
The Department of Commerce (Commerce) disagreed with this recommendation. In written correspondence, the Department stated that it does not plan to recategorize its satellite ground system investments as IT. Commerce asserted that, even though these investments are not reported on the Dashboard, the Department CIO is maintaining oversight through monthly, Dashboard-like assessments. In June 2018, more than four years after the issuance of our report, the Department confirmed that its position remains unchanged. Consequently, we closed this recommendation as not implemented.
Department of Energy To better ensure that the Dashboard provides accurate ratings, the Secretary of Energy should direct the department CIO to ensure that the department's investments are appropriately categorized in accordance with existing statutes and that major IT investments are included on the Dashboard.
Closed – Implemented
The Department of Energy (Energy) agreed with this recommendation and, in subsequent written correspondence, stated that it will continue to categorize 5 of the investments selected for our review as High Performance Computing (HPC) investments. By July 2015, Energy, in partnership with the Office of Management and Budget (OMB), developed an alternative reporting mechanism for transmitting HPC program data to OMB. According to Energy, this mechanism was developed because OMB agreed that Energy did not have to report HPC investment data to the IT Dashboard. Because Energy's reporting mechanism for HPC investments is approved by OMB, we are closing this recommendation as implemented.
Social Security Administration To better ensure that the Dashboard provides accurate ratings, the Commissioner of the Social Security Administration should direct the CIO to revise the agency's investment management processes to ensure that they are consistent with the baselining best practices identified in our published guidance on cost estimating and assessment.
Closed – Implemented
The Social Security Administration (SSA) agreed with this recommendation and subsequently revised its baselining policies. For example, in its Performance Measurement Baseline Policy, SSA states that rebaselining should not occur on a regular basis and that it is not permitted solely for improving program performance. Rather, the policy explains that a rebaseline is appropriate when the performance measurement baseline is no longer adequate to provide valid cost, schedule, and/or operational performance measurement information relative to the remaining program work. This new policy is consistent with the baselining best practices identified in our Cost Estimating and Assessment Guide. This guidance states that baseline changes should be infrequent and that a rebaselining effort should, among other things, ensure that the new baseline is adequate and meaningful for future performance measurement. By implementing our recommendation, SSA will be able to better analyze cost and schedule variances, monitor performance, and estimate the life-cycle costs of its IT investments.

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