The Federal Protective Service (FPS), as part of the Department of Homeland Security (DHS) is responsible for providing security services to about 9,000 federal facilities. In recent years, FPS downsized its workforce from 1,400 to about 1,000 full-time employees. In 2008, GAO expressed concerns about the impact that downsizing had on FPS's mission, and in fiscal years 2008 and 2009 Congress mandated FPS maintain no fewer than 1,200 employees. GAO was asked to determine the extent to which (1) FPS has hired and trained new staff to address its mandated staffing levels, (2) FPS has developed a strategic human capital plan to manage its current and future workforce needs, and (3) FPS's customers are satisfied with the services it provides. To address these objectives, we reviewed relevant laws and documents, interviewed officials from FPS and other federal agencies, and conducted a generalizable survey of FPS's customers.
Recommendations for Executive Action
|Department of Homeland Security||To facilitate effective strategic management of its workforce, the Secretary of Homeland Security should direct the Director of FPS to improve how FPS headquarters collects data on its workforce's knowledge, skills, and abilities to help it better manage and understand current and future workforce needs.|
|Department of Homeland Security||To facilitate effective strategic management of its workforce, the Secretary of Homeland Security should direct the Director of FPS to use these data in the development and implementation of a long-term strategic human capital plan that addresses key principles for effective strategic workforce planning, including establishing programs, policies, and practices that will enable the agency to recruit, develop, and retain a qualified workforce.|
|Federal Protective Service||To improve service to all of its customers, FPS should collect and maintain an accurate and comprehensive list of all facility-designated points of contact, as well as a system for regularly updating this list.|
|Federal Protective Service||To improve service to all of its customers, FPS should develop and implement a program for education and outreach to all customers to ensure they are aware of the current roles, responsibilities, and services provided by FPS.|