Agencies across the federal government are embarking on large-scale organizational transformations to address 21st century challenges. One proposed approach to address systemic federal governance and management challenges involves the creation of a senior-level position--a chief operating officer (COO)/chief management officer (CMO)--in selected federal agencies to help elevate, integrate, and institutionalize responsibility for key management functions and business transformation efforts. GAO was asked to develop criteria and strategies for establishing and implementing COO/CMO positions in federal agencies. To do so, GAO (1) gathered information on the experiences and views of officials at four organizations with COO/CMO-type positions and (2) convened a forum to gather insights from individuals with experience in business transformation.
Matter for Congressional Consideration
|Congress may wish to consider the criteria and strategies for establishing and implementing COO/CMO positions as it develops and reviews legislative proposals aimed at addressing business transformation and management challenges facing federal agencies. In doing so, the implementation of any approach should be determined within the context of the specific facts and circumstances that relate to each individual agency.||On January 4, 2011, the President signed into law the GPRA Modernization Act of 2010 (Public Law 111-352). Based on GAO's matter for Congress on implementing COO/CMO positions in federal agencies, the Act designated the deputy head of each agency, or the equivalent, to be Chief Operating Officer (COO). Among other responsibilities, according to the Act, the COO is responsible for providing overall organization management to improve agency performance and achieve the mission and goals of the agency through the use of strategic and performance planning, integrating management functions, measurement, analysis, regular assessment of of progress, and use of performance information to improve results.|
Recommendations for Executive Action
|Office of Management and Budget||To address business transformation and management challenges facing federal agencies, the Director of the Office of Management and Budget (OMB) should work with the President's Management Council to use the criteria that we have developed for determining the type of COO/CMO positions that ought to be established in the federal agencies that are members of the council.|
|Office of Management and Budget||To address business transformation and management challenges facing federal agencies, the Director of OMB should work with the President's Management Council to, once the types of COO/CMOs have been determined, use the key strategies we have identified in implementing these positions.|