The Chairman and Ranking Minority Member, Senate Committee on Veterans' Affairs, asked GAO to assist the committee in its oversight of the Veterans Benefits Administration's (VBA) disability compensation and pension programs. This report examines (1) VBA's determination and justification of claims processing staffing levels, and the role of productivity in such determinations, and (2) VBA's projections of future claims workload and complexity.
Recommendations for Executive Action
|Department of Veterans Affairs||To assist the Congress in its oversight of VBA's compensation and pension claims processing operations, the Secretary of Veterans Affairs direct the Under Secretary for Benefits to prepare the following information and work with the Committees on Veterans' Affairs and the Appropriations Subcommittees on Veterans Affairs, Housing and Urban Development, and Independent Agencies on how best to make it available for their use: (1) explanation of the expected impact of specific initiatives and changes in incoming claims workload on requested staffing levels; (2) information on claims processing productivity, including how VBA plans to improve productivity; and (3) explanation of how claims complexity is expected to change and the impact of these changes on productivity and requested staffing levels.||
Closed - Implemented