Effective training of information technology (IT) staff, as called for in the E-Government (E-Gov) Act of 2002, is essential to developing and retaining a qualified workforce. In an earlier report (GAO-03-390), we identified 22 leading practices, grouped into 5 key training management processes, used by private-sector companies to implement effective IT training. These practices suggest approaches that government agencies could consider. To assess IT training in the federal government, including its use of leading practices, we were asked to determine, among other things, to what extent federal agencies use our leading practices, the major obstacles in providing effective IT training and how agencies address them, and the progress the Office of Personnel Management (OPM) is making in issuing policies and performing evaluations to encourage agencies to provide effective IT training.
Recommendations for Executive Action
|Office of Personnel Management||As part of OPM's oversight responsibilities under the E-Gov Act, the Director of OPM should issue government-wide IT training policies, consistent with our strategic training guide, that promote development of performance standards for training and encourage agencies to use the leading practices that we identified.|
|Office of Personnel Management||As part of OPM's oversight responsibilities under the E-Gov Act, the Director of OPM should set specific milestones for evaluating agency implementation of the provisions cited above.|