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Internal Revenue Service: Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance

GAO-04-560T Published: Mar 30, 2004. Publicly Released: Mar 30, 2004.
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Highlights

Effective tax administration requires a combination of quality customer service to help those who want to comply, and effective enforcement measures against those who do not. For the last few years, we have been reporting on improvements in taxpayer service and declines in enforcement. With respect to IRS's fiscal year 2005 budget request, the Subcommittee asked GAO to assess whether (1) IRS will be able to allocate more resources to enforcement, and (2) Business Systems Modernization (BSM) and other technology efforts will deliver cost savings and efficiencies in the immediate future. For the 2004 filing season performance, GAO was asked to assess IRS's performance in processing returns and providing assistance to taxpayers.

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Customer serviceInformation technologyLabor forcePerformance measuresStrategic planningTax administrationTax administration systemsTax evasionTaxpayersBudget requests