The Office of the Architect of the Capitol (AOC) plays an important role in supporting the effective functioning of Congress and its neighboring institutions. In January 2003, GAO conducted a comprehensive management review of AOC's operations and made 35 recommendations to help AOC establish a strategic management and accountability framework, improve its management infrastructure and internal control, and address longstanding concerns. In February 2003, the Conference Report mandated GAO to monitor progress being made on the implementation of the 35 management review recommendations.
Recommendations for Executive Action
|Architect of the Capitol||1. To further progress in developing its strategic management and accountability framework and improve communications agencywide, the Architect of the Capitol should gather and analyze employee feedback from focus groups or surveys before fiscal year 2005, as well as communicate how it is taking actions to address any identified employee concerns.|
|Architect of the Capitol||2. To further progress in developing its strategic management and accountability framework and improve communications agencywide, the Architect of the Capitol should conduct a pilot of AOC congressional protocols in one or more of its jurisdictions to determine how well protocols would work in addressing customer requests for service, while balancing the demands of multiple requests with the strategic plan and corresponding project priorities of the agency.|
|Architect of the Capitol||3. To further its progress in the management of its information technology, the Architect of the Capitol should plan for and implement those practices in our IT investment management guide associated with corporate, portfolio-based investment decision making, such as (1) implementing criteria to select investments that will best support the organization's strategic goals, objectives, and mission, (2) using these criteria to consistently analyze and prioritize all IT investments, (3) ensuring that the optimal investment portfolio with manageable risks and returns is selected and funded, and (4) overseeing each investment within the portfolio to ensure that it achieves its cost, benefit, schedule, and risk expectations.|
|Architect of the Capitol||4. To further its progress in the management of its information technology, the Architect of the Capitol should plan for and implement the practices in our architecture management guide associated with leveraging an EA for organizational transformation, such as (1) ensuring that adequate resources are devoted to the program (funding, people, tools, and technology), (2) ensuring that the architecture describes both the "as is" and the "to be" environments in terms of performance, (3) ensuring that architecture business, performance, information and data, applications and services, and technology descriptions address security, and (4) ensuring that metrics are used to measure EA progress, quality, compliance, and return on investment.|