The General Services Administration's (GSA) Federal Supply Service (FSS) and Federal Technology Service (FTS) play an important role in assisting agencies procure a wide range of products and services. Over the past several years, FSS and FTS purchases have significantly increased, with IT products and services being the primary source of this growth. In April 2002, we identified overlap in FSS' and FTS' IT procurement programs. A management consultant similarly found overlaps in FTS' and FSS' IT sales and marketing functions and contract offerings. To enhance FSS and FTS operational efficiency and effectiveness--in both its IT and non-IT business lines--GSA has undertaken a performance improvement initiative. This testimony focuses on GSA's actions to implement its initiative. It also discusses the importance of enhancing GSA's ability to help agencies strategically purchase products and services.
Recommendations for Executive Action
|General Services Administration||1. As it moves forward with its current performance initiative, GSA should develop the capability to provide its customer agencies with information and analyses they need to leverage their buying power to reduce procurement costs.|