Subcontracting on federal contracts is a large and growing marketplace for small businesses. The Small Business Administration's (SBA) Commercial Marketing Representatives (CMRs) have long been considered to be key to fostering small businesses' participation in subcontracts. GAO was asked to assess the role that CMRs are playing in administering SBA's subcontracting assistance program.
Recommendations for Executive Action
|Small Business Administration||The Administrator of SBA should assess, evaluate, and plan the CMR role, including addressing such issues as the impact of assigning multiple roles to CMR's, the appropriate CMR role focus, the effectiveness of compliance-monitoring methods, and the impact of uneven CMR workloads and prime contractor coverage.|
|Small Business Administration||The Administrator of SBA should develop specific outcome and impact measures for CMRs' effectiveness.|
|Small Business Administration||The Administrator of SBA should clearly communicate the strategic plan and expectations for the CMR role to both SBA staff and small businesses.|