Information Technology: Issues Affecting Cost Impact of Navy Marine Corps Intranet Need to Be Resolved

GAO-03-33 Published: Oct 31, 2002. Publicly Released: Oct 31, 2002.
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Highlights

Under the Navy Marine Corps Intranet (NMCI) contract, the Department of the Navy is obtaining information technology (IT) services that are to allow it to replace thousands of independent networks, applications, hardware, and software with one secure network. The National Defense Authorization Act of 2002 directed GAO to review the impact on IT costs of NMCI at Navy shipyards and air depots, which are predominantly working capital funded activities. Because this funding model requires these activities to recover all costs through charges to customers, GAO also reviewed NMCI's impact on shipyard and depot rates.

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Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Defense To ensure that existing and future issues are effectively and efficiently resolved, and thereby allow the shipyards and depots to make more informed planning and budgeting decisions, the Secretary of Defense should have the Secretary of the Navy direct the NMCI program manager, in collaboration with the Commanders of the Naval Sea Systems Command and the Naval Air Systems Command, to develop and execute an issue management process that resolves existing and future issues and includes participation by Navy shipyard and air depot officials.
Closed – Implemented
The Navy set up the Executive Customer Forum, co-chaired by the Director, Navy Marine Corps Intranet (NMCI) and the Commander, Navy Network Warfare Command to systematically review proposed solutions to problems and adjudicate issues requiring collaborative decision-making among Navy component Chief Information Officers, including those from the Naval Sea Systems Command and the Naval Air Systems Command, which represent Navy shipyards and air depots, respectively. Further, Navy shipyard and air depot officials and their support staffs now conduct weekly teleconferences to on NMCI implementation issues that affect them individually and collectively.
Department of Defense To ensure that existing and future issues are effectively and efficiently resolved, and thereby allow the shipyards and depots to make more informed planning and budgeting decisions, the Secretary of Defense should have the Secretary of the Navy direct the NMCI program manager, in collaboration with the Commanders of the Naval Sea Systems Command and the Naval Air Systems Command, to develop and execute an issue management process that resolves existing and future issues and includes continuous identification of relevant material NMCI implementation issues.
Closed – Implemented
The Navy set up the Executive Customer Forum, co-chaired by the Director, NMCI and the Commander, Navy Network Warfare Command to systematically review proposed solutions to problems and adjudicate issues requiring collaborative decision-making among Navy component Chief Information Officers, including those from the Naval Sea Systems Command and the Naval Air Systems Command. Further, Navy shipyard and air depot officials and their support staffs began conducting weekly teleconferences to permit continuous identification and discussion of NMCI implementation issues that affect them individually and collectively.
Department of Defense To ensure that existing and future issues are effectively and efficiently resolved, and thereby allow the shipyards and depots to make more informed planning and budgeting decisions, the Secretary of Defense should have the Secretary of the Navy direct the NMCI program manager, in collaboration with the Commanders of the Naval Sea Systems Command and the Naval Air Systems Command, to develop and execute an issue management process that resolves existing and future issues and includes shipyard and air depot implementation plans that include strategies for resolving these issues.
Closed – Implemented
The Navy Marine Corps Intranet (NMCI) program office agreed to develop an issue management process in conjunction with the Naval Sea Systems Command (NAVSEA) and the Naval Air Systems Command (NAVAIR), to include implementation plans with strategies for resolving issues. In particular, the Navy set up the Executive Customer Forum, co-chaired by the Director, NMCI and the Commander, Navy Network Warfare Command to work collaboratively with Navy component Chief Information Officers, including those from the Naval Sea Systems Command and the Navy Air Systems Command, which represent shipyards and air depots, respectively, to adjudicate issues and review proposed solutions. Further, an issue tracking database tool was established to allow the NMCI Project Management Office and the NMCI Director's office to document, sort, report, and track resolution of issues.
Department of Defense To ensure that existing and future issues are effectively and efficiently resolved, and thereby allow the shipyards and depots to make more informed planning and budgeting decisions, the Secretary of Defense should have the Secretary of the Navy direct the NMCI program manager, in collaboration with the Commanders of the Naval Sea Systems Command and the Naval Air Systems Command, to develop and execute an issue management process that resolves existing and future issues and includes tracking of and reporting on issue resolution.
Closed – Implemented
In commenting on this recommendation, the oversight representative from the Office of the Assistant Secretary of Defense for Networks and Information Integration, Chief Information Officer, stated that the NMCI program office had agreed to develop the issue management process in conjunction with the Naval Sea Systems Command (NAVSEA) and the Naval Air Systems Command (NAVAIR). Subsequently, the Navy set up the Executive Customer Forum, co-chaired by the Director, NMCI and the Commander, Navy Network Warfare Command to systematically review proposed solutions to problems and adjudicate issues requiring collaborative decision-making among Navy component Chief Information Officers, including those from the Naval Sea Systems Command and the Naval Air Systems Command. Further, an issue tracking database tool was established to allow the NMCI Project Management Office and NMCI Director's office to document, sort, track, and report on resolution of issues impacting shipyard and air depot NMCI implementation.

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