Contract Management: Roles and Responsibilities of the Federal Supply Service and Federal Technology Service

GAO reviewed the roles and responsibilities of the General Services Administration's (GSA) Federal Supply Service (FSS) and Federal Technology Service (FTS). Specifically, (1) the possible impact of the current FSS/FTS overlap on the prices paid for and quality of the services provided customer agencies by FSS and FTS, (2) whether the use of streamlined practices and procedures could result in savings and increases in service effectiveness, and (3) whether the statement of work that governs the study of the FSS and FTS that GSA has under contract will likely result in the kind of information needed to assess whether the current organization needs to be restructured.