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Highlights

Information technology (IT) management process controls are predictors of organizational success in developing, acquiring, implementing, operating, and maintaining IT systems and related infrastructure. GAO found that the Immigration and Naturalization Service (INS) has not implemented practices associated with effective IT investment and enterprise architecture management. Furthermore, these investments are not aligned with an agencywide blueprint that defines the agency's future operational and technological plans. INS does not know whether its ongoing investments are meeting their cost, schedule, and performance commitments.

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