Practices and Procedures for the Effective Management and Operation of Executive Branch Legislative Liaison Offices

The operation of 10 executive branch legislative liaison offices (LLO) were reviewed to determine the roles, functions, and practices and procedures LLO should consider adopting to further ensure that responses to congressional inquiries are timely and substantive. No comprehensive governmentwide guidelines existed to guide LLO management of responses to congressional inquiries. LLO systems and procedures for managing responses to congressional inquiries should be tailored to: (1) the different types and volumes of inquiries received; (2) the size, nature, and diversity of departmental program organization and operations; and (3) the varying roles and functions assigned to LLO at different organizational levels. "Guidelines for the Effective Management and Operation of Executive Branch Legislative Liaison Offices" has been prepared and should be reviewed in light of each LLO role.