Information Technology: Selected Agencies' Use of Commercial Off-the-Shelf Software for Human Resources Functions

AIMD-00-270 Published: Jul 31, 2000. Publicly Released: Aug 30, 2000.
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Pursuant to a congressional request, GAO provided information on the use of commercial off-the-shelf (COTS) software applications to improve human resource (HR) functions within federal agencies, focusing on: (1) how five federal agencies were using COTS systems/applications to improve their HR functions; and (2) for these five agencies, identify the agencies' reported estimated costs and expected benefits from using HR COTS systems.

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