Internet: Federal Web-based Complaint Handling
AIMD-00-238R
Published: Jul 07, 2000. Publicly Released: Aug 08, 2000.
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Highlights
Pursuant to a congressional request, GAO provided information on the use of the Internet to facilitate the submission and resolution of federal customer complaints, focusing on the: (1) type and extent of web-based complaint mechanisms provided by 32 federal agencies which handle 90 percent of the federal government's contact with the public; and (2) status of two federal efforts to develop central Internet-based gateways: www.consumer.gov and FirstGov.
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Topics
Computer networksConsumer protectionCustomer serviceE-mailInternetPublic relationsWebsitesElectronic mailFederal agenciesConsumer complaints