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Highlights

GAO completed a followup review on the maintenance practices for commercial-type vehicles at the three military services.

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Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Defense 1. The Department of Defense should appoint a small, temporary task force of knowledgeable personnel from each service to jointly devise a plan to improve the productivity of commercial vehicle maintenance. The plan should, at a minimum, address: (1) the use of commercial, flat-rate standards to schedule work, determine staff requirements, and measure and compare productivity; (2) management oversight by intermediate management organizations responsible for vehicle maintenance; (3) detection and reduction of repetitive repairs and downtime and establishment of realistic goals for maintenance turnaround and standards for downtime; (4) improvement of management information, including establishment of common performance indicators and a practical mechanism for reporting these to the Office of the Secretary of Defense; and (5) improvement of each service's vehicle maintenance guidance.
Closed - Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

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