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QI Story Tools and Techniques: A Guidebook for Teams

TQM-92-2 Published: Jan 01, 1992. Publicly Released: Jan 01, 1992.
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Highlights

GAO presented a guide for total quality management (TQM). The guide discussed: (1) TQM concepts; (2) an overview of the TQM story; and (3) the tools and techniques of TQM.

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Topics

Human Capital
Employee incentivesStaff utilizationTotal quality managementCustomer satisfactionQuality improvementQuality controlData errorsData collectionTelevisionAccidents