QI Story Tools and Techniques: A Guidebook for Teams

TQM-92-2 Published: Jan 01, 1992. Publicly Released: Jan 01, 1992.

Highlights

GAO presented a guide for total quality management (TQM). The guide discussed: (1) TQM concepts; (2) an overview of the TQM story; and (3) the tools and techniques of TQM.

Full Report

Full Report (160 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Human Capital

Employee incentivesStaff utilizationTotal quality managementCustomer satisfactionQuality improvementQuality controlData errorsData collectionTelevisionAccidents