Management Reform: Using the Results Act and Quality Management to Improve Federal Performance

T-GGD-99-151 Published: Jul 29, 1999. Publicly Released: Jul 29, 1999.

Highlights

Pursuant to a congressional request, GAO discussed the federal government's efforts to implement total quality management initiatives.

Full Report

Full Report (16 pages)

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Topics

Government Operations

Agency missionsPerformance measuresPrivate sector practicesProductivity in governmentManagement reengineeringStrategic planningTotal quality managementFinancial managementPerformance plansCustomer satisfaction