Management Reform: Using the Results Act and Quality Management to Improve Federal Performance
T-GGD-99-151
Published: Jul 29, 1999. Publicly Released: Jul 29, 1999.
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Highlights
Pursuant to a congressional request, GAO discussed the federal government's efforts to implement total quality management initiatives.
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Topics
Agency missionsPerformance measuresPrivate sector practicesProductivity in governmentManagement reengineeringStrategic planningTotal quality managementFinancial managementPerformance plansCustomer satisfaction