Tax Administration:

IRS' New Business Vision

T-GGD-94-58: Published: Nov 17, 1993. Publicly Released: Nov 17, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO discussed the Internal Revenue Service's (IRS) plans to change its business operations, focusing on its: (1) new business vision; (2) efforts to increase electronically-filed tax returns; and (3) retention and redeployment of staff. GAO noted that: (1) the new IRS business vision incorporates concepts such as a single IRS contact for taxpayers trying to solve problems, expanded electronic filing, and return-free filing; (2) the new IRS business vision involves shifting from a paper-based to an electronic tax processing system, consolidating telephone assistance operations into fewer locations, and developing a readily available database containing all pertinent account information; (3) IRS has also considered some form of return-free filing; (4) these business concepts should improve taxpayer service at less cost to the government and result in substantial organizational restructuring; (5) increased electronic-filing of returns will decrease costs and processing times, and increase accuracy; (6) IRS is considering proposing legislation that would require certain taxpayers to file electronically and authorize alternatives to paper signatures; (7) IRS has developed a strategy to make electronic filing accessible to more taxpayers; and (8) IRS has promised to retrain its current staff to handle electronic tax processing, but its staffing needs are changing as its plans evolve.

Nov 8, 2018

Oct 29, 2018

Oct 22, 2018

Oct 3, 2018

Sep 26, 2018

Sep 18, 2018

Sep 10, 2018

Aug 23, 2018

Jul 31, 2018

Looking for more? Browse all our products here