Tax Administration:
IRS' New Business Vision
T-GGD-94-58: Published: Nov 17, 1993. Publicly Released: Nov 17, 1993.
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GAO discussed the Internal Revenue Service's (IRS) plans to change its business operations, focusing on its: (1) new business vision; (2) efforts to increase electronically-filed tax returns; and (3) retention and redeployment of staff. GAO noted that: (1) the new IRS business vision incorporates concepts such as a single IRS contact for taxpayers trying to solve problems, expanded electronic filing, and return-free filing; (2) the new IRS business vision involves shifting from a paper-based to an electronic tax processing system, consolidating telephone assistance operations into fewer locations, and developing a readily available database containing all pertinent account information; (3) IRS has also considered some form of return-free filing; (4) these business concepts should improve taxpayer service at less cost to the government and result in substantial organizational restructuring; (5) increased electronic-filing of returns will decrease costs and processing times, and increase accuracy; (6) IRS is considering proposing legislation that would require certain taxpayers to file electronically and authorize alternatives to paper signatures; (7) IRS has developed a strategy to make electronic filing accessible to more taxpayers; and (8) IRS has promised to retrain its current staff to handle electronic tax processing, but its staffing needs are changing as its plans evolve.
Oct 19, 2020
Tax Administration:
Opportunities Exist to Improve Oversight of Hospitals' Tax-Exempt StatusGAO-20-679: Published: Sep 17, 2020. Publicly Released: Oct 19, 2020.
Sep 23, 2020
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Taxpayer Service:
IRS Could Improve the Taxpayer Experience by Using Better Service Performance MeasuresGAO-20-656: Published: Sep 23, 2020. Publicly Released: Sep 23, 2020.
Aug 31, 2020
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Abusive Tax Schemes:
Offshore Insurance Products and Associated Compliance RisksGAO-20-589: Published: Jul 30, 2020. Publicly Released: Aug 31, 2020.
Jun 29, 2020
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Taxpayer Compliance:
More Income Reporting Needed for Taxpayers Working through Online PlatformsGAO-20-366: Published: May 28, 2020. Publicly Released: Jun 29, 2020.
Jun 16, 2020
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Tax Exempt Organizations:
IRS Increasingly Uses Data in Examination Selection, but Could Further Improve Selection ProcessesGAO-20-454: Published: Jun 16, 2020. Publicly Released: Jun 16, 2020.
May 1, 2020
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Management Report:
Improvements Are Needed to Enhance the Internal Revenue Service's Internal Control over Financial ReportingGAO-20-480R: Published: May 1, 2020. Publicly Released: May 1, 2020.
Apr 30, 2020
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Priority Open Recommendations:
Internal Revenue ServiceGAO-20-548PR: Published: Apr 23, 2020. Publicly Released: Apr 30, 2020.
Apr 1, 2020
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Payment Integrity:
Selected Agencies Should Improve Efforts to Evaluate Effectiveness of Corrective Actions to Reduce Improper PaymentsGAO-20-336: Published: Apr 1, 2020. Publicly Released: Apr 1, 2020.
Mar 2, 2020
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Identity Theft:
IRS Needs to Better Assess the Risks of Refund Fraud on Business-Related ReturnsGAO-20-174: Published: Jan 30, 2020. Publicly Released: Mar 2, 2020.
Feb 26, 2020
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Individual Retirement Accounts:
IRS Could Better Inform Taxpayers about and Detect Noncompliance Related to Unconventional AssetsGAO-20-210: Published: Jan 27, 2020. Publicly Released: Feb 26, 2020.
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