Postal Service Operations

T-GGD-88-34: Published: May 16, 1988. Publicly Released: May 16, 1988.

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GAO discussed the Postal Service's (USPS) operations relating to congressional oversight. GAO found that USPS: (1) did not consistently adhere to its policy of offering a choice of mail delivery options other than cluster boxes; (2) increased its use of automated equipment to process zip codes; (3) saved about $10 annually for each address by using cluster boxes in residential areas; (4) implemented its ZIP-plus-4 program to reduce the cost of processing first-class letters and cards; (5) planned to establish a systematic accounting method for National Postal Forum expenses; (6) took action to correct weaknesses in its procurement practices; (7) reduced its 1988 and 1989 planned commitments by $1.6 billion and $635 million, respectively; (8) rejected such proposed cost savings measures as closing air terminal hubs and merging different classes of mail; and (9) decided not to offer early retirement to its employees or to increase its use of temporary personnel.

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