Information Management:

Need for a Chief Information Officer for the General Services Administration

T-AIMD-94-98: Published: Mar 24, 1994. Publicly Released: Mar 24, 1994.

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GAO discussed the need for establishing a chief information officer within the General Services Administration (GSA). GAO noted that: (1) federal agencies have not kept pace with the evolution of management practices necessary to control and apply information technology and have not developed the basic infrastructure needed to apply good management practices; (2) system weaknesses at many agencies have greatly limited the government's ability to provide effective, efficient service to the public; (3) chief information officers need to be established at each agency to help senior management to define strategic information management priorities and develop strategies, systems, and capabilities to meet those priorities; (4) GSA should establish a position for a senior information management official whose sole responsibilities are to strengthen and improve GSA management of information resources; and (5) GSA currently faces unacceptable risks to its internal management processes that could also limit the effectiveness of those agencies receiving its services.

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